Capability Statement
Tessera Knowledge Group is a woman-owned small business providing knowledge management, information architecture, content governance, digital transformation support, and organizational change management to federal agencies and their prime contractors.
Download PDFWhat sets us apart
Federal agencies and their contractors spend significant resources implementing new technology platforms. The systems go live. The governance doesn't. The taxonomy was never built. The content was migrated but not structured. The knowledge that made the old system work wasn't captured before the transition. Six months later, the implementation "succeeded" and the agency is managing the fallout.
I know how those situations happen. More importantly, I know how to prevent them and how to address them when prevention wasn't in the budget.
Tessera Knowledge Group brings 20+ years of practitioner-level experience in enterprise content and knowledge systems to federal engagements. This is not a firm built on credentials and overhead. It is a practitioner-led operation built on direct, hands-on experience with the systems, governance challenges, and organizational dynamics that federal content and knowledge work actually involves.
What we do
Digital Transformation & IT Modernization Support
Content strategy, information architecture, CMS platform evaluation and migration planning, knowledge management system design, governance framework development, and AI-enabled workflow integration across enterprise content environments.
Section 508 & Digital Accessibility Compliance
Content accessibility audits, WCAG 2.1/508 remediation, accessible documentation frameworks, accessibility governance, and standards integration into content workflows and CMS operations.
Knowledge Management & Organizational Knowledge Continuity
Knowledge base design and optimization, institutional knowledge capture, internal documentation systems, knowledge retention planning, and KM strategy for organizations managing workforce transitions or system migrations.
Records & Information Management Support
Content lifecycle management, audit-support documentation, metadata and taxonomy frameworks for records governance, version control processes, and compliance-oriented content standards development.
Organizational Change Management Support
Stakeholder engagement, change enablement documentation, strategic communications support, and process documentation for agencies navigating technology adoption and operational transitions.
Human-Centered Design Support
Information architecture for digital services, structured content design, user research synthesis, and UX documentation support aligned with 21st Century IDEA and plain language mandates.
Platform & tools experience
Content & Knowledge Platforms
Adobe Experience Manager · SharePoint · Confluence · ServiceNow · Salesforce Knowledge · Drupal · WordPress
Automation & Workflow
Airtable · Power Automate · Zapier · Workfront · Planview PPM Pro · Jira
Design & Architecture
Figma · Miro · Lucidchart · GitHub · Netlify · Cloudflare
Analytics & Reporting
Power BI · Excel · Google Analytics
Generative AI
Claude · Microsoft Copilot · ChatGPT · Jasper · Perplexity · Gemini
Entity information
Entity
| Legal Name | Tiari LLC DBA Tessera Knowledge Group |
|---|---|
| Business Type | Woman-Owned Small Business (WOSB) |
| State of Organization | Texas |
| SAM.gov Status | Registered |
NAICS Codes
| 541512 | Computer Systems Design Services |
|---|---|
| 541519 | Other Computer Related Services |
| 541690 | Other Scientific & Technical Consulting |
| 519190 | All Other Information Services |
| 611430 | Professional Development Training |
Point of Contact
| Principal | Tia Ross |
|---|---|
| Website | tesserakg.com |
| Location | DFW, Texas — Serving clients nationwide |
Teaming partnerships
Tessera Knowledge Group is available for subcontracting and teaming arrangements with prime contractors pursuing federal and state/local engagements where content, knowledge, IA, accessibility, or change management capability is required.
This is not a firm looking to build a large operation. It is a practitioner looking for the right engagements with the right partners, where the work is substantive and the relationship is built on mutual competence rather than filling a labor category.
If that is what you need, let's talk.